faqs
Order Management
How can I place an order?
You can place an order by selecting your products, adding them to your cart, and completing the checkout process on our website.
How can I track my order?
You can place an order by selecting your products, adding them to your cart, and completing the checkout process on our website.
I didn't receive my tracking ID, what should I do?
If you haven’t received your tracking ID, please contact customer support through email or WhatsApp, and we'll assist you.
Can I change or cancel my order?
If your order hasn't been dispatched yet, you can contact our customer support team to request a change or cancellation.
What is the process for bulk orders?
For bulk orders, please visit the “Bulk Inquiry” page on our website and submit your request.
Returns
Can I return a product?
Typically, returns are not accepted due to the nature of Ayurvedic products. However, we may accept returns in case of damaged or incorrect items.
In which cases can I return my product?
Returns are accepted in case of damaged, missing, or incorrect items. Please contact customer support within the allowed time frame.
What is the time limit to request a return?
You must contact us within 24-48 hours of receiving the product if it is damaged or incorrect.
What proof is required for a return?
Please provide an unboxing video or images of the damaged product to initiate a return.
Who pays for return shipping?
If the product is defective or wrong, we will bear the return shipping costs. For other cases, the customer may be responsible.
Exchanges
Can I exchange my product?
Exchanges are generally not accepted, except in cases of damaged or incorrect products.
How can I request an exchange?
Contact customer support with your order details and explain the reason for the exchange.
What is the time frame for an exchange?
Exchanges must be requested within 2-3 days of receiving a damaged or incorrect product.
Who bears the cost of exchange shipping?
If the exchange is due to an error from our side, we will cover the shipping costs.
What proof do I need for an exchange?
Please provide photos or videos of the damaged or incorrect product.
Refund Processing
Will I get a refund?
Refunds are typically provided in case of damaged, missing, or incorrect products.
How can I request a refund?
You can request a refund by contacting our customer support team and providing details about the issue.
What is the time frame for a refund?
The refund processing time varies, but it generally takes 5-7 business days once the request is approved.
Will the refund be processed to the original payment method?
Refunds are usually processed back to the original payment method used during the purchase.
How can I check the status of my refund?
You can check the status of your refund by contacting our support team with your order number.
Delivery Issues
How long does delivery take?
Delivery usually takes 3-7 business days, depending on your location.
What should I do if my delivery is delayed?
Please check your order status using the tracking ID, or contact customer support for assistance.
What should I do if my order is lost?
In case your order is lost, please contact our customer support, and we will investigate the matter with the delivery partner.
Can I change my delivery address after placing the order?
You can change your delivery address only before the product is dispatched. Once the order is shipped, the address cannot be modified.
How can I contact the delivery partner?
You can find the delivery partner’s contact information on the tracking page or contact our support team for assistance.